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IPN's Guiding Principles
IPN’s Guiding Principles define the strategic focus of our Company and guide the conduct of IPN People. A combination of Our Values and Our Way, IPN’s Guiding Principles shape our organisational systems and culture. From national network policies and procedures, to localised customer service initiatives, through to personalised GP business support, and the hand-picked process of staff recruitment, these are Our Guiding Principles:
Our Values Thought Leadership - IPN implements initiatives which improve the lifestyle of our Staff and Doctors, enhance the services and profitability of our medical centres and lead to the advancement of General Practice. Caring Medicine - IPN promotes ethical, appropriate clinical management and employs Staff that show compassion and sensitivity when serving patients and the community. Individual Development - IPN provides quality resources and opportunities for its Staff and Doctors to encourage them to achieve their personal aspirations and develop their professional expertise.
Collaboration - IPN encourages its people to work together, to actively involve themselves in initiatives and to seek to realise the sense of belonging that comes from being a part of the organisation.
Our Way 1. Clinical issues subordinate all others 2. Practice our 3 steps of service 3. Commit to high performance 4. Understand and anticipate the needs of those we serve 5. Own the complaint and follow through to resolution 6. Find the roadblock and be part of the solution 7. Focus on occupational health and safety 8. Be an ambassador 9. Know your community and be part of it 10. Protect our assets
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